Background Image

Privacy & Security Statement

Privacy Policy

Telepathy Japan Inc. (hereafter referred to as "our company") has established and implemented the following as our Privacy Policy to protect personal information.

  1. Our company complies with all relevant laws, regulations, and other standards in regards to handling our customers' personal information.
  2. Our company obtains customers' personal information through lawful and fair methods, never in an unauthorized manner. We notify or announce the intended use of this information directly to the customers themselves. In addition, if it becomes necessary to use the information beyond the extent of the originally stated purpose, we will notify the customer again about the new intended use, and proceed once we have received consent.
  3. Our company will take appropriate measures to prevent loss, destruction, tampering, leakage, or unauthorized access of our customers' personal information.
  4. When entrusting the processing of personal information to an external source, our company will enter into the necessary contracts and perform adequate supervision.
  5. If a customer directly requests to disclose, stop the use of, or erase their own personal information, our company will respond accordingly once we have confirmed that the request came from the person in question.
  6. Except for the following cases, our company will not disclose personal information to third parties.
    (1) If there is a consent of the customer himself
    (2) In such a case where the disclosure will not result in discernment of the customer's identity (statistical data, etc.).
    (3) In such a case where it is necessary to provide the information in accordance with the Personal Information Protection Law and other laws and regulations
    (4) In such a case where the outsourcing destination, etc., or the person who receives the provision, is not considered a third party in accordance to the Personal Information Protection Law
  7. Our company will continue to improve and review our initiatives for the protection of personal information on an ongoing basis.

About handling of personal information

  1. About purpose of use of personal information
    Within our company's business activities (including the manufacture, service, and sale of electronic devices, information and communication equipment, and components, as well as the creation and sale of software, the provision of information and communication services, and the provision of various services using the internet), the information will be used for the following purposes.

    (1)Provide information by email, direct mail, etc.
    • ●Suggestions about products and services our company offers, and provide other information (including sending catalogs and similar items)
    • ●Suggestions about the repairment, support, and maintenance of products our company offers, and provide other information
    • ●Provide information regarding campaigns, fairs, and events
    • ●Provision of information about the questionnaire and monitor
    (2)Shipment of product
    • ● Shipment of the products purchased or reserved
    • ● Shipment of items such as prizes to the winners and participants of campaigns
    (3)Correspondence to a customer
    • ●Response, confirmation, and recording of inquiries and consultations
    • ●Response, confirmation, and recording of repairs, support, and maintenance
    • ●Inspection activities and after-sale service of goods
    • ●Provision of version up service
    • ●Issue of a written guarantee, and Online User Registration
    • ●Service support within the warranty period of the written guarantee and online user registration
    • ●Examinations after the warranty period of the written guarantee and online user registration
    • ●Shipment of items such as prizes to the winners and participants of campaigns
    (4)Management of services for your application and registration
    • ●Management and provision of services for your application, registration, and other contracts
    • ●Management of billing information regarding your purchase and use of products and services
    • ●Management and responses regarding the delivery of products and services
    (5)Product Development
    • ●Implementation of monitoring and questionnaire surveys for product development
    • ●Sending items such as rewards for cooperation with monitoring and questionnaire surveys
    • ●Statistical document creation
    • ●Count and analysis of a questionnaire
    • ●Planning of new products
    (6)Training / Seminar
    • ●Participant's registration and history management
    • ●Attendance guidance of training and seminars
    • ●Collection of tuition fees
    • ●Implementation of business discussions and meetings with customers, as well as contacting customers
    • ●Reservation management and management of the history of visitors to our facilities and equipment
    • ●Contacting and providing information to customers who do business with our company
    • ●Implementation of work commissioned from customers
    • ●Shareholders' Personal Information
    • ●Personal information related to hiring and recruiting applicants, internship applicants, and retirees

  2. About links to other websites
    Our company is not responsible for any personal information of customers on third-party websites linked to the website our company operates.

  3. Request for disclosure of personal information, etc.
    For requesting a disclosure (disclosure, notification of the intended use, correction, suspension of use, and deletion), upon filling out the necessary information on the form "Personal Information Disclosure Request Form," please enclose one copy of either your driver's license, passport, or a copy of your health insurance card, and send it by mail to the following address (if your permanent address or medical records are recorded on the item, please create a copy without including the fields that contain your permanent address or medical records).

    Telepathy Japan Inc.
    7-10, Nihonbashi, Ningyo-cho 1-Chome, Chuo-ku, Tokyo 103-0013
    E-mail :

    We will charge a special handling fee for notification of the intended use and the disclosure of personal information to the customers. The fee charged is: 800 yen for each case. Requests for the correction, suspension of use, and deletion of personal information are free of charge.

  4. Inquiry about the personal information
    For other inquiries regarding the personal information of customers, please contact us as directed below.

    Telepathy Japan Inc.
    7-10, Nihonbashi, Ningyo-cho 1-Chome, Chuo-ku, Tokyo 103-0013
    E-mail :